Ticketing Assistant Manager

Job Requirements:

• Bachelor’s Degree in Tourism & Hospitality Management, Business Administration or related field.
• Certificate or Diploma in Ticketing / IATA / Travel / Tourism / Hospitality.
• Minimum 5 years’ experience in a similar capacity, preferably in a travel industry, general working knowledge of Travel Industry and related technologies.
• Excellent knowledge of reservations systems (GDS), IATA rules and faring experience with project management.
• Good command of MS Office and Excel.

• Manage and monitor all telephone, email, and walk-in enquiries. Plan itineraries, make reservations, and issue tickets and relevant documents for clients.
• Respond promptly and professionally to internal requests from colleagues via phone, email, or in-person enquiries.
• Calculate fares and issue tickets or E-tickets accurately and in a timely manner.
• Provide professional, up-to-date information on airfares and travel-related matters to both clients and colleagues.
• Follow up on colleague and client enquiries, ensuring deadlines are consistently met.
• Handle and resolve customer complaints efficiently, ensuring client satisfaction and service recovery where needed.
• Liaise and build strong rapport with colleagues, sales personnel, and other departments and branches on ticketing-related matters.
• Maintain effective communication and strong relationships with airline representatives, hoteliers, and suppliers.
• Recommend and implement process improvements to increase efficiency and service quality; attend training and development programs as required.
• Ensure all invoices are billed accurately and payments are chased promptly. No credit terms are to be extended to customers, friends, or travel agents without written authorization from the Head of Department.
• Ensure full compliance with company Standard Operating Procedures (SOPs).
• Perform any other duties as assigned by the company or management.

• Medical and Insurance Benefit
• Dental & Optical Benefit
• Career Development
• Training Provided
• Birthday Leave!