[ref. o40908722] Player Support (Email and Chat)- Mandarin Speaking - Teleperformance
Teleperformance Malaysia Sdn Bhd Kuala Lumpur Full-time
Fluent in Traditional Mandarin and English (written and spoken).
- Passion for gaming and understanding of MMORPG mechanics is a plus.
- Strong analytical and critical thinking skills; ability to read logs and troubleshoot effectively.
- Basic technical knowledge (networking, client/server issues, etc.) preferred.
- Previous experience in customer support, especially in gaming or tech support, is an advantage.
- Willingness to work on rotating shifts (within 7 AM – 9 PM), including weekends and public holidays if scheduled.
- Provide exceptional customer support in Traditional Mandarin and English through email, chat, and in-game tools.
- Handle in-game issues such as item restoration, bug reports, gameplay questions, and technical problems.
- Investigate player concerns by reviewing activity and log files to determine appropriate resolutions.
- Assist with account issues, including login problems, password resets, and security verifications.
- Manage billing and refund requests, following company policies and maintaining accurate records.
- Escalate complex cases to senior teams when needed while ensuring timely follow-ups.
- Deliver a professional and empathetic customer experience to a passionate gaming community.
- Competitive salary based on experience
- Fun and supportive work environment with a passionate gaming team
- Convenient location near Ampang Park MRT/LRT Station
- Career growth and development opportunities
- Paid training and continuous support
Wealth Mastery AcademyKuala Lumpur
Entry-level position; fresh graduates are encouraged to apply.
• Candidates must possess at least Diploma
• Proficiency in Mandarin language is a must to communicate with Mandarin-speaking clients and partners.
• Strong communication...
Abitare Sdn. Bhd.Petaling Jaya, 11 km from Kuala Lumpur
Currently pursuing or recently completed a Diploma/Degree in Accounting, Finance, or a related field.
• Proficiency in Mandarin (spoken & written) is required for communication with clients/vendors.
• Basic understanding of accounting principles...
CADVision Systems Sdn BhdKuala Lumpur
software is an advantage.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint) is a plus.
• Fresh graduates are encouraged to apply!
• Priority will be given to Mandarin-speaking candidates to better serve Mandarin-speaking stakeholders and foster...
Best jobs you don't want to miss: