Customer Service Specialist - Mandarin Speaking
Customer Service Specialist - Mandarin
On-site | Full time
Penang, Malaysia
Description:
We are recruiting Mandarin-speaking Customer Success Specialists to join an international customer support project based in Penang, Malaysia.
In this role, you will provide professional customer support and assistance through reservation and application-related services, ensuring a seamless and positive customer experience in a fast-paced environment.
As a Customer Success Specialist, you will:
Provide professional customer support in Mandarin through various communication channels
Assist customers with reservation and application-related inquiries
Handle customer concerns in a courteous, efficient, and timely manner
Maintain detailed and accurate records of customer interactions
Collaborate closely with internal teams to resolve customer issues effectively
Requirements
To qualify for this role, you should meet the following criteria:
Mandarin language proficiency at C1 level or higher (written and spoken)
Good communication and interpersonal skills
Previous experience in customer service or support roles is advantageous
Basic computer literacy and ability to navigate operational systems
Ability to work effectively in a multicultural and team-oriented environment
Benefits
Competitive salary package
Paid training and onboarding
Opportunity to work in an international customer support environment
Modern office facilities in Penang
Career growth and long-term development opportunities
To apply, please send your application via this platform or email your CV to: thandeka.fortunate@cbtalents.org