Customer Service (BOS)

As a Customer Service Specialist, you will play a key role in delivering a positive and seamless experience for our customers throughout their wellness journey. You will handle enquiries, coordinate appointments, and provide accurate information on our services to ensure high customer satisfaction.

• Good verbal and written communication skills
• Minimum 1–2 years of experience in customer service (wellness/healthcare/beauty industry preferred)
• Customer-oriented with a positive and professional attitude
• Able to work in a fast-paced and multicultural environment
• Strong attention to detail and sense of urgency
• Flexible, adaptable, and a good team player
• Proficient in MS Office (Word, Excel, PowerPoint)

• Handle walk-ins, WhatsApp, phone calls, and online enquiries in a timely manner
• Schedule, reschedule, and confirm appointments efficiently
• Assist customers with service enquiries and guide them through available wellness treatments
• Maintain accurate customer records, appointment logs, and attendance tracking
• Follow up with customers after treatments to ensure satisfaction and continuity of care
• Manage customer feedback and complaints, and escalate issues when necessary
• Support daily operations including basic administrative tasks
• Ensure a clean, organised, and welcoming front desk environment
• Annual Leave
• EPF
• SOCSO