Customer Service - Inbound
Manpower Staffing Services (Malaysia) Sdn. Bhd. Kuala Lumpur
Fresh graduate or minimum 1 year experience in customer service, preferably in financial services.
- Strong communication skills and ability to handle customers with professionalism and empathy.
- Able to work rotating shifts according to schedule.
- Positive attitude and willingness to learn.
- Handle inbound customer inquiries related to credit card services, including transactions, statements, card features, and account issues.
- Provide support on additional banking or financial products as assigned.
- Deliver prompt, accurate, and courteous service to ensure a positive customer experience.
- Adhere to all internal service standards, compliance policies, and operational procedures.
- Escalate complex cases to the appropriate teams when necessary.
- Maintain accurate documentation of customer interactions in the system.
- Sick leave
- Annual leave
- Medical and Hospitalisation Leave
- Training Provided
- Annual Leave
- EPF
- SOCSO
- EIS
- Medical Insurance
- 5 Working Days
- Performance Bonus
- Allowance Provided
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