Service Desk Agent
IGT Services And Technologies KL Sdn Bhd Shah Alam Full-time
Candidate must possess at least an SPM and above.
- Strong English language skills (Written and spoken)
- Excellent multi-tasking skills
- Have a customer-oriented attitude
- Adaptable to changing priorities and able to handle situations with empathy, integrity and sincerity
- Able to work 24 hour rotational shift and on weekends.
- Minimum 6 months of Customer Service/Airline experience in contact center will be an advantage
- Fresh Graduates are welcome!
- Handle inbound and outbound calls from customers via various channels.
- Provide professional and knowledgeable service while delivering an exceptional customer experience
- Establish strong customer relations with internal and external customers
- Complete data input with a high level of speed and accuracy
- Ensure department and individual goals are consistently met
- Other duties assigned by company leadership
- Permanent position
- Comprehensive training program (with salary) for new hires
- Competitive KPI-based incentives
- Exclusive corporate discounts and deals
- Generous annual leave entitlement
- EPF and SOCSO contributions
- Health and life insurance coverage
- Dental and optical claims
- Medical coverage
- Convenient access to LRT/KTM Subang Jaya via an integrated link bridge
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ensuring they meet quality and performance standards.
• Contribute to the development of knowledge base articles and troubleshooting guides to improve self-service options for customers.
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PERSOL Workforce Solutions Malaysia Sdn BhdKuala Lumpur, 19 km from Shah Alam
converse technical term in fluent mandarin and familiar with Taiwan Zhuyin keyboard.
• Does not have any health problem that prevents working on 5 days per week.
• To be a part of a team of service desk agent which acts as the single point of contact...