Service Desk Analyst (Mandarin)
PERSOL Workforce Solutions Malaysia Sdn Bhd Kuala Lumpur Full-time
Minimum Diploma (fresh grad) or SPM with 3 years relevant working experience. Preferably in computer science, computer engineering, information technology, or relevant field
- Need to know how to read and write in Traditional Chinese character, converse technical term in fluent mandarin and familiar with Taiwan Zhuyin keyboard.
- Does not have any health problem that prevents working on 5 days per week.
- To be a part of a team of service desk agent which acts as the single point of contact for users for all IT Incidents and Service Request for Gamuda Supporting Malaysia, Australia, Singapore, Vietnam & Taiwan.
- Provision of Gamuda Berhad Level 1 Service Desk to handle call and other alternative channels for all incoming request for IT support and resolve network, hardware and software issue within Level 1 scope of work
- Voice: Inbound Call
- Non-voice: Email, Self-Service portal (FreshService), Chat (MS teams)
- Pay For Performance (PFP) RM 300 per month subject to meeting the set of KPI given.
- Language allowance RM300
- Transport Allowance: Entitled (for shifts starting at 6:00 AM) allowance (RM60 per month)
- Perfect Attendance allowance RM150
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