Guest Relations Assistant
1 Group (Melaka) Sdn Bhd Melaka Part-time
Proficient in Microsoft Office (especially Excel and PowerPoint); - Able to speak in English, Bahasa Malaysia and Mandarin.
- Customer service oriented, result driven & good team player;
- Excellent communications & interpersonal skills;
- Able to working in a fast paced environment;
- Able to work during weekends and public holidays.
The key responsibilities of the Guest Relations Assistant includes:
- Providing exceptional customer service experiences (VIPs and overall guests)
- Comply with all standards and operating procedures
- Interacting and meeting new customers/clients upon arrival/departure
- Handling 7 Rooms – checking on customer’s reservations, reviews and stay updated with latest promotions in outlets
- Handling customer’s complaints and issues and negotiate with them effectively
- Ensuring successful execution of a purposeful driven service culture
- Database collections
- Firm Commitment to Career Development
- Multi Cultural Work Environment
- EPF, SOCSO
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