Customer Support Executive

Provide high-quality service by responding to customer inquiries via online chat and email Only

• Handle customer issues related to transactions and ensure customer satisfaction.
• Record and organize customer feedback to help optimize service processes.
• Maintain customer relationships and enhance user retention.
• Managed customer complaints and urgent situations, escalating them when necessary.
• Strong communication skills, patience, and a customer service mindset.
• Basic knowledge of cryptocurrency and blockchain is a plus.
• Proficiency in social media, online chat tools, and office software.
• Bilingual proficiency in English and Chinese is preferred.
• Willingness to work in shifts, including nights and weekends.
• Strong teamwork skills and ability to work under pressure.
• Competitive salary with performance-based bonuses.
• Flexible work arrangements, Hybrid work model.
• Industry training and career development opportunities.
• Friendly team environment with promising career growth.
• Complimentary snacks and soft drinks.
• Quarterly team-building activities.
• Shift allowances.
• Transportation allowances.
• Medical reimbursement.