Customer Service Digital Banking - Ampang Jaya

apartmentDaythree Business Services Sdn Bhd placeAmpang Jaya scheduleFull-time calendar_month 

Job Description:

  • Deliver outstanding customer service over the phone promptly, while also fostering positive relationships with clients;
  • Sustaining friendly interactions during inbound calls, emails, and live chats within a dynamic contact center environment;
  • Assist in educating our customers about products and alternative digital banking platforms;
  • Broadening the customer base through the promotion of upselling and cross-selling banking products and services.

Requirements:

  • SPM, Diploma /Bachelor's Degree in equivalent course;
  • Minimum 1 year of Customer Service experience is a must, experience in Banking Industry/Financial Services/Fin-Tech would be an extra advantage;
  • Strong command of English in both verbal and written communication (COMPULSORY);
  • Able to commit working on rotational shift to support international market;
  • Strong phone contact handling skills and active listening.
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