Mandarin Customer Service Executive (Fresh Graduate)

Malaysian citizen

• Possess at least SPM qualification or equivalent
• Able to converse fluently in both Mandarin and English
• Fresh graduates are welcome; no experience required [ TRAINING WILL BE PROVIDED ]
• Minimum 6 months of customer service (BPO) experience (preferred)
• Strong written and verbal communication skill
• Excellent multitasking, time management, and prioritization abilities
• Active listening skills with the ability to identify customer needs through effective questioning

Will Be Great If You Have:

• Experience working in customer service or call center environments (salary negotiation available)

Working Hours:

• 9 hours per day, including 1-hour break
• 2 days off per week
• Shift rotation

Salary Package:

• Basic Salary + KPI + Additional Allowances
• Compensation depends on interview performance, including language ability, work experience, and education level.

Key Responsibilities:

Customer Interaction:

• Respond to customer inquiries through various channels including calls, emails, live chat, and outbound contacts.
• Listen attentively to customer needs and concerns while providing appropriate solutions.

Customer Service Excellence:

• Provide high-quality customer service to minimize repeat contacts and escalations.
• Demonstrate empathy and build rapport with customers during interactions.
• Maintain a calm and patient demeanor, especially when dealing with sensitive issues.

Problem-Solving & Feedback:

• Resolve complex customer issues effectively, utilizing available tools and resources.
• Provide constructive feedback on tools, procedures, and customer service practices to improve workflow.
• Accurately document customer interactions and escalate unresolved issues when necessary.

Performance & Compliance:

• Achieve performance targets, including call quality, handling time, customer satisfaction, and compliance.
• Follow strict privacy, security, and compliance requirements, especially when handling sensitive health information.
• Participate actively in team meetings, training sessions, and performance feedback discussions.
• Provides a full set equipment: laptop, keyboard and mouse, dual monitors, HD webcam, and headset.
• EPF、 SOCSO、and EIS contributions are provided for your social security.
• Enjoy annual leave、medical leave、medical insurance、and allowances for your well-being.
• Receive onboarding training and ongoing professional development to grow your career.
• Our performance incentives include KPI bonuses and recognition for exceptional work.
• Convenient office location with easy access to public transportation
• We support work-life balance and a friendly, inclusive work culture.