Customer Service Executive

We are expanding! Requirements:

• Able to communicate in English, Bahasa Malaysia and Mandarin, both speaking and typing.
• Proactive attitude and willingness to learn is a must.
• Fresh graduates with willingness to learn are encouraged to apply as we will provide training.
• Candidate with sales experience is an added advantage.
• Candidate with e-commerce experience is an added advantage.
• Candidate with tech related working experience is an added advantage.
• E.G. Point-of-sales, software sales, computer shop, robotics, IT, software developments etc.
• Tech savvy, or willing to learn about POS hardware and software.
• Candidate must possess at least a Certificate / Diploma / Degree in following fields: Business, Marketing and similar fields Computer Science, IT, Networking and similar fields

• We are a B2B company.
• Think of us like a computer shop, but for business.
• You should do fine if you like computer hardware/software or technology products.

The opportunity:

• Are you passionate about e-commerce/technology/sales and looking to take ownership of a dynamic role in a fast-growing company?
• We are seeking a driven and entrepreneurial-minded individual to join us in expanding our business. Our company is an ideal stepping stone for a want-to-be entrepreneur, who wants to build your own business in future.
• As part of our small, dynamic team, you'll take on key responsibilities, make impactful decisions, and gain valuable hands-on experience in different areas of running a business.

In this role, you will:

• Respond to customer inquiries via WhatsApp and e-commerce platforms (Shopee, Lazada,TikTok) in a timely and professional manner.
• Provide accurate information and suggest suitable products based on customer business (as our products are inter-related), for both online and walk in customer.
• Demonstrate product feature and explain benefits to walk in customers.
• Provide after-sales technical support and resolve customer issues efficiently, escalating to higher-level support when necessary.
• Ensure customer satisfaction by understanding customer need and maintain a positive & helpful attitude towards customers.
• Collaborate with team members to provide the best possible customer experience.
• Stay up-to-date with company products and services.
• Identify opportunities to improve customer service processes and contribute to the overall success of the team.
• Assist the team and management with any tasks requiring support.

Why join us:

• We provide fast track promotion with proactive salary increment for talented individuals.
• If your potential goes beyond a junior executive role, more challenging role with accelerated career advancement await you in near future.
• Come join us to showcase your skills, potential and start your career journey!
• Basic Salary + EPF + EIS + SOCSO + Performance Bonus
• Quarterly salary increment by reviewing your job performance every quarter.
• Career Progression Opportunities: You may get job promotion in short term.
• You will be working together with a bunch of young and energetic team members in a positive and mutually-supportive cultures work environment.
• On-job-training Provided By Customer Service Lead.
• Annual leave/Medical and hospitalisation leave
• Team bonding/Team building events