E-commerce Sales & Customer Service (Mandarin Speaker)
LCP Unity Sdn. Bhd. Kuala Lumpur Full-time
Strong written and spoken in Mandarin
- Candidates must possess at least Diploma
- Min 1 year of experience in FB Messenger & WhatsApp Customer Service.
- Highly organised and detail-oriented
- Able to work independently and take ownership
- Calm under pressure and good at solving problems
- Familiar with Social Media (FB, Instagram, etc)
- Friendly, polished, and professional communication style
- Comfortable working in a fast-moving ecommerce environment
- Basic knowledge of Microsoft Excel, PowerPoint & Google Sheet
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Group Bonus & Salary Increment & Performance Bonus
- Good working environment
- Vibrant, friendly team spirit
- Staff Appreciation & Rewards
- Unlimited Supply Pantry Food
- Sick Leave and Maternity Leave
- Min 10 annual leave days within a year
- Employee Discount on company products/services
- Professional Career Development (training programs, workshop, conferences to enhance skills)
- Company Activities (team building, outings, social gatherings)
- Transport Allowance
- EPF/SOCSO
Lifework HR Services Sdn BhdKuala Lumpur
Job Description
Jika anda berminat boleh menghubungi kami seperti disini (WhatsApp : Carolyn +60 10-227 0514 ) dan mention Customer Service Associate.
Job Responsibilities:
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