Customer Service (Permanent Night Shift)
Agensi Pekerjaan Career International FOS Sdn Bhd Kuala Lumpur Full-time
Degree/Diploma/SPM holder with minimum 1 year relevant working experience in voice channel support in customer services
- Strong in communication skill in oral & written, deliver active listening and able to articulate step by step problem solving
- Proficient in Mandarin or Cantonese and English is a must
- Malaysian Native speaker with above or more required languages is an added advantage
- Always perform duty in professional manner at all times
- To demonstrate willingness and effort to offer help needed to customers and peers with respect
- Being attentive during training & call handling
- Equipped with negotiation skills and able to handle difficult customer over the phone calls
- Proficient in general computer knowledge & skills
- Quickly adapt to corporate environment and culture; reading email, acknowledge updates & be responsive
- Always acknowledge and deliver respond to Team leader or supervisor
- Flexible and quickly adapt to new process and information changes
- Discipline, Mature, Positive Thinking, Friendly Personality and Willing to offer help
- Take call and provide accurate answer to customer queries.
- Deliver excellent customer support & services and offer patient assistance at all times.
- Respond to customer's inquiries over knowledge acquired through training (client product, continuous improvement, and refresher courses).
- Deliver customers support & services effectively through active communications.
- Meet and exceed all key performance indicators set by the company and the client.
- Adhere to given works roster including but not limited to weekends, public holidays, split off and rest day due to business requirement.
- Adhere to Call flow procedure & Processes as well as requirement of Quality Assurance.
- Abide to De-escalation processes that involving dissatisfied customers.
- EPF/SOCSO
- Annual leave
- Medical coverage
- Additional allowance
- Training provided
- 5 Working days
Axis GlobalKuala Lumpur
Provide excellent customer service in Mandarin via phone, email, and chat.
• Address customer inquiries, resolve issues, and provide accurate information about products and services.
• Document customer interactions and resolutions...
Agensi Pekerjaan Mango Global Technologies Sdn BhdKuala Lumpur
Skills & Qualifications:
• Diploma or higher education preferred.
• Minimum 1 Year Experience in Customer Service.
• No late night shifts
• Strong written and verbal communication skills in Mandarin
• Salary: RM 4000 - 4500 + Allowances...
Triple E ResourcesKuala Lumpur
Job Overview :
We are looking for a professional and friendly Customer Service Executive / Front Desk Officer to be the first point of contact for patients in our aesthetic clinic, Da Vinci Clinic. This role is responsible for welcoming patients...