Operations Manager, Record to Report

JOB DESCRIPTION

Power a world of ideas.

At the Electrolux Group, a leading global appliance company, we strive every day to shape living for the better for our consumers, our people, and our planet. We share ideas and collaborate so that together, we can develop solutions that deliver enjoyable and sustainable living.

Join us in our exciting quest to build the future home.

• Ensure the daily operational activities for R2R as whole are managed and delivered timely to the Location within the Service Level Agreements (SLAs). Operation activities consists of Journal processing, AARO reporting, Balance Sheet Account Reconciliation and Compliance reporting are managed and delivered timely to the Locations aligned with corporate deadlines.
• Develops and maintains customer focused relationships with key stakeholders. In partnership, identifies and delivers business adaptive processes to ensure core compliance.
• Foster a balance between customer centric service delivery and core process compliance. Change management driver.
• Ability to coach themselves and others through change by using various forums to engage and solicit constructive feedback. Displays the ability to transform feedback into efficiencies and knowledge
• Leading a team and monitor team processing to ensure accuracy, timely execution and in compliance with accounting principles.
• Contact point for Locations for any escalation for all R2R operational activities by providing solution to location promptly to resolve the issues and making sure that services provide are meeting service levels and quality.
• Ensuring all team members are complying to the Desktop Task Procedure (DTP).
• Ensure all direct reports to attend any queries/requirement/recommendation from internal team/ Location/ Auditors on the operational activities in accordance to SLA &KPIs.
• Takes accountability for own and team performance by monitoring closely via Key Performance Indicators (KPIs) result and constantly provide solutions to improve the results.
• Lead operational meeting with team and ensure all required action items agreed with the internal team/ Locations / External Auditors within agreed deadline.
• Collaborate/Coordinate with the other stream to ensure that the integrated process carried out smoothly to provide constant and quality deliverables to locations.
• Drive and manage finance projects by working closely with IT team, Process Team and Key users to meet project timeline and objective.
• Process strategy co-driver & key implementor for aligned strategy and GFSS process related decisions.
• Report to Management promptly on the status of the operations and ensure prompt escalation to management if necessary.
• Ensuring that appropriate General Ledger processes, controls, policies and procedures are in place and comply with Electrolux standards;
• Continually seek improvements in service efficiency and quality while driving Country Process Harmonization for maximum Cost Competitiveness.

• Monitor team members’ performance via performance management and ensure adherence to clear structured policies and processes for Authorizations, Escalation routes, Compliance and Tasks.
• Supervision of staff. This includes coaching the employee, motivate team and build the employee development/succession planning and discipline measures.
• Ensure the new and existing team members are trained through proper knowledge transfer; sharing of resource, knowledge and experience and best practice thereby ensuring quality is maintained through any staff transition.
• Demonstrate good leadership and work independently with minimum supervision from Process Manager
• Manage the staff resources include hiring and forward hiring process, staff job rotation, job allocation and develop robust backup plan.

• Build and sustain effective relationships with locations and across streams to deliver quality performance and implement best practices.
• Engage the stakeholder to resolve any operational issues.2
• Networking and representing process with the main stakeholders (e.g. GPO, Transformation Owners, CI leads, BA/business)

• Constantly review, signoff and maintain accurate and up to date DTPs and reference materials.
• Identify opportunities and implement process improvements, simplifications and standardization.
• Identify and prioritize areas for CI, optimization and automation, in line with process vision and targets

• Any other duties as required that can generally be expected from Line Manager

• More than 10 years working experience related working experience in General ledger month-end processes, statutory reporting and other finance areas.
• Shared Services experience is an advantage
• Experience is supervising large sized team.
• Strong technical, analytical and problem solving skills.
• Good managerial skills with good communication skills (written and verbal).
• Able to perform in dynamic multi-cultural environment with an adaptive attitude.
• Strong adaptability skill and able to work efficiently under pressure with minimum supervision
• Guided by functional practices, management precedents, and professional standards.
• Relevant tertiary qualifications Degree in Accounting or professional qualifications e.g. ACCA ,CPA,CIMA
• 6 Sigma or other equivalent accreditations. (optional)
• Proficient in Microsoft Office and SA
• AARO Reporting as added advantage
• Transition experience and/or ERP implementation experience;
• Experience of working in a / within a multicultural, international environment;

Where you’ll be:

You will be based in our Petaling Jaya office and you will be leading of our Record to Report Team

Benefit highlights:

• Hybrid working arrangement
• Discounts on Electrolux products and services
• Medical & Hospitalization coverage for both employees and dependents
• Dental & Optical

As part of the Electrolux Group, we will continuously invest in you and your development. There are no barriers to where your career could take you.

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