Lead Analyst, Information Technology Management

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsibility in handling information technology infrastructure as well as applications and software within our AIA and providing technical support to our internal users

Roles and Responsibilities:

• Oversees the design, implementation, and maintenance of AIA Digital+ Malaysia Information Technology (IT) infrastructure.
• Ensures the stability, security and performance of servers, networks, and associated systems.
• Manages and administers servers, both physical and virtual, ensuring optimal functioning.
• Implements and maintains server security protocols and performs regular system updates.
• Monitors and manages network infrastructure, including routers, switches, and firewalls.
• Implements and maintains IT security policies, including access controls and data protection measures.
• Conducts regular security audits and promptly addresses vulnerabilities.
• Provides consultation to and collaborates with Group Technology teams to implement and support technology solutions adapted to local requirements.
• Maintains comprehensive system documentation, including configurations and procedures.
• Generates reports on system performance, security, and other relevant metrics.
• Acts as Level 2 support for the IT Service Desk and provides advanced technical support to end users and junior IT staff.
• Conducts training sessions to enhance team members' skills and knowledge.
• Collaborate with other IT teams to ensure timely resolution of issues and effective communication with end users.
• Stay current with industry trends and best practices in end-user support and technology.

Requirements:

• Proven experience in senior IT system administration roles in complex environments.
• In-depth knowledge of server and network infrastructure, and end-user technologies.
• Experience with virtualisation technologies, e.g., VMware, Hyper-V.
• Excellent troubleshooting and problem-solving skills.
• Experience in IT infrastructure project coordination.
• Effective communication and collaboration skills.
• Ability to lead and coach junior IT staff.
• Good understanding and knowledge of End User Technologies e.g., Microsoft Windows Active Directory, Group Policy Objects, Unified Endpoint Management (UEM), Virtual Desktop Infrastructure (VDI), Mobile Device Management (MDM), MacOS etc.
• Experience with Microsoft Azure cloud platform and services will be a plus.
• Sound understanding of IT security principles and best practices.
• Relevant certifications, e.g., Microsoft Azure Fundamentals, Cisco Certified Network Associate (CCNA), Information Technology Infrastructure Library (ITIL) etc.

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.