Assistant Manager - Petaling Jaya - ref. k6568615
B Hub Bouldering Sdn. Bhd. Petaling Jaya Full-time
- 2–4 years’ experience in operations or customer-facing roles (fitness/retail/hospitality), with at least 1 year as supervisor/team lead.
- Passion for climbing (bouldering). Safety-first mindset; First Aid/CPR certified or willing to obtain within 3 months.
- Strong people leadership: scheduling, coaching, feedback, and conflict resolution.
- Customer-obsessed with clear communication skills in English & Bahasa Malaysia (Mandarin is a plus).
- Comfortable with POS/membership systems, cash handling, and basic Excel/Google Sheets reporting.
- Organized, hands-on, and calm under pressure.
- Willing to work evenings, weekends, and public holidays on a roster.
- Right to work in Malaysia.
- Drive continuous improvement in operations: identify gaps, propose solutions, and implement best practices.
- Run daily gym operations: opening/closing, floor management, cleanliness, and customer flow.
- Lead Front-of-House team: hire, onboard, schedule, train, and motivate for great service.
- Own customer experience: memberships & sales conversion, handle enquiries/complaints, and community relations.
- Enforce safety standards: gym rules, incident response, first-aid readiness, equipment & facility checks, risk logs.
- Plan and execute programs: intro classes, youth sessions, leagues, and competitions; recruit volunteers and MCs.
- Manage retail & inventory: pro-shop ordering, stock counts, vendors, and displays.
- Support marketing: promos, partnerships (schools/unis/companies), social content, and event days.
- Basic admin & finance: daily cash-up, petty cash, EOD Sales tally, invoices/POs, payroll inputs, and monthly KPI reports (attendance, conversion, retention).
- Facilities upkeep: liaise with landlord/technicians; track maintenance tickets.
- Competitive salary with performance bonus.
- Unlimited staff climbing + discounts for immediate family/partner.
- Training & certification support: First Aid/CPR, coaching courses, and route-setting workshops.
- Clear growth path to Gym Manager / Operations Manager.
- Staff discounts on retail/merch and event fees.
- Flexible roster & shift swaps; OT/PH-in-lieu per policy.
- Paid annual leave & medical/sick leave; EPF/SOCSO/EIS contributions.
- Team climbs, comp days, and occasional travel/allowance for events (where applicable).
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