Service advisor – jb

apartmentPrestige Carcare Group Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 
Education: Minimum SPM, STPM, or Diploma in Automotive Technology, Business Administration, or a related field.
  • 3-5 Years experience in the automotive industry (workshop or dealership) is highly preferred.
  • Driving License: Must possess a valid driving license (Class D) to move customer vehicles when required.
  • Software Proficiency: Experience with AutoCount or similar accounting/inventory software is a major advantage.
Competency in Microsoft Office (Word, Excel).
  • Technical Knowledge: Basic understanding of vehicle maintenance and repair processes to effectively explain services to customers.
  • Mandarin or Chinese language speaking preferred to liaise with Mandarin-speaking customers.
  • Customer Experience: Manage walk-in, phone, and digital inquiries.
Act as a consultant to provide technical advice, resolve complaints, and ensure a positive customer journey.
  • Service Coordination: Translate customer requirements into Job Orders (JO), coordinate with technicians on workload allocation, and monitor the status of vehicle repairs.
  • Administrative Excellence: Prepare quotations, purchase orders (PO), and invoices.
Perform accurate data entry and maintain organized filing systems.
  • Sales & Follow-up: Proactively promote vehicle accessories and add-ons.
Conduct follow-up calls (2-3 weeks post-service) and send service reminders (6 months in advance).
  • Quality Control & Handover: Perform final inspections on vehicle cleanliness and repair quality.
Ensure all customer belongings are secured and explain all performed works during the vehicle handover.
  • Annual Leave
  • EPF
  • SOCSO
  • EIS
  • Attendance and incentive allowance
business_centerHigh salary

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