Assistant manager it service delivery
about the company
Randstad is collaborating with a global brewing leader, known for high-quality beverages and a strong commitment to sustainability and innovation. They create exceptional consumer experiences and foster a dynamic, growth-oriented work environment.
about the job
This Assistant Manager role focuses on managing, supporting, and enhancing IT services for enterprise applications such as SAP ECC & BW and Kinaxis RapidResponse. Responsibilities include overseeing service delivery, providing operational support, leading projects, engaging stakeholders, and ensuring compliance and security.The role requires collaboration with IT teams, business stakeholders, and vendors to align IT services with business needs and drive operational excellence.
about the manager/team
IT Service Delivery team is a collaborative group dedicated to ensuring the seamless operation and continuous improvement of critical enterprise applications. We work closely with IT teams, business stakeholders, and vendors to align IT services with business needs, drive operational excellence, and foster a culture of innovation.
- key responsibilities
Service Delivery Management
Operational Support
Project Management
Stakeholder Engagement
Change and Release Management
Vendor and Partner Management
Continuous Improvement
Compliance and Security
Team Leadership and Knowledge Sharing
User Access Management- experience
- skills
- qualifications
- education
Bachelor Degree
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