Customer service executive (fmcg) - client facing
About the Client
Join a dynamic Sales & Marketing Department focused on delivering exceptional customer satisfaction and supporting business growth. Our client prioritizes product safety and quality, striving for continuous improvements in efficiency and adherence to robust quality and food safety policies.
About the Role
The Customer Service Executive ensures timely fulfillment of customer requirements by coordinating with internal teams and logistics partners. Responsibilities include booking deliveries, generating shipping/export documents and invoices, and managing debt collection.The role also involves handling customer complaints, conducting root cause analysis, and implementing corrective actions. Additionally, the Executive supports the Marketing Manager with customer insights, sales reporting, and new/promo launch coordination, while maintaining accurate data in the ERP system.
About the Team
The successful candidate will be part of the Sales & Marketing Department and will be reporting to the Manager - Sales & Marketing.
Skills & Experience Required- Strong communication and interpersonal skills to liaise effectively with internal departments and customers.
- Proven ability to manage logistics and coordinate transportation arrangements.
- Meticulous attention to detail for accurate document generation and record keeping.
- Experience in handling customer complaints, conducting root cause analysis, and implementing corrective actions.
- Proficiency in preparing various reports and presentations.
- Adherence to company policies, procedures, and regulations, with an emphasis on product safety and quality.
- A proactive approach to analyzing processes and implementing continuous improvements.
How to Apply
The above is just a guideline about the position. Please apply through this advertisement or log into www.randstad.com for further details. Due to the high volume of applicants, only shortlisted candidates will be contacted.
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Bachelor Degree
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