Customer Service Executive (Prefer Mandarin Speaker) - Petaling Jaya
MR International Group Sdn Bhd Petaling Jaya Full-time
1–3 years of working experience in a customer service-related field.
- Experience in customer service or training/education industry preferred.
- Familiar with online learning platforms and automation tools.
- Good communication skills in English, Bahasa Malaysia, and Mandarin (read & write) to handle documents and communication when needed.
- Detail-oriented, capable of handling large volumes of data and documents independently.
- Strong organizational skills and execution ability.
- Minimum SPM qualification (Diploma/Degree preferred).
- Proficient in Excel & Google Sheets.
- Familiar with social media and online customer service tools.
- Strong customer service mindset with resilience under pressure.
- Manage online course system, including replays, learning resources, and student support.
- Handle course administration: attendance lists, industry data, sign-in forms, feedback collection, and documentation.
- Set up and maintain automation workflows: tagging, landing pages, payment pages, registration forms.
- Consolidate and analyze course-related data, prepare reports for management decisions.
- Support online classes: publish notifications, assist students to enter Zoom, track attendance & conversion rates.
- Provide course support: prepare checklists & materials, manage attendance, collect NDA & feedback, create & send DISC assessment links.
- Follow up offline course RSVP: contact customers via phone/WhatsApp to confirm attendance and track responses.
- Public transport accessible.
- Performance bonus.
- Annual company trips.
- Team building.
- EPF, SOCSO.
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