[ref. r55932816] Kuala Lumpur - Mandarin Customer Risk Support Specialist (June Intake)

What you’ll need to succeed:

• Possess at least Bachelor’s degree in any field
• Able to converse in both Mandarin and English
• Cantonese will be an added advantage
• No experience required (Open for FRESH GRADUATES!)
• Prior experience in KYC, Call Centre, or BPO (any one is acceptable)
• Strong multitasking abilities, time management, and prioritization skills
• Willing to work on public holidays, if scheduled

Will be great if you have:

• Experienced in the Customer Service industry and the call center is entitled to salary negotiations

Salary packages: Basic + KPI + other allowances

• Perform manual verification on system-flagged high-risk transactions
• Analyze patterns for anomalies inconsistent with user history or normal behavior
• Communicate with users via email, chat, and voice support to explain account or transaction-related issues
• Guide users through verification procedures (e.g., identity or order validation)
• Deliver clear, compliant, and empathetic support while maintaining a professional service experience
• Identify recurring issues and recommend process improvements
• Contribute to internal training and accuracy optimization of risk detection systems
• Allowances – Includes KPI and performance-based incentives
• MNC Culture – Diverse, supportive, and collaborative work environment
• Team Support – Structured training, strong teamwork, ideal for career growth
• Insurance Coverage – Medical, hospitalization, and dental benefits
• Global Experience – Adds valuable MNC exposure to your resume
• Official Offer Letter – Transparent HR process with clear documentation
• Bilingual Environment – Enhance English & Mandarin communication skills