Accounting Software Support Specialist (Mandarin Speaker)

Main Responsibilities:

• Serve as the first point of contact for clients, handling support request and Accounting system-related questions over the phone and by email.
• Resolve client’s technical issues in a timely and professional manner.
• Perform accurate and appropriate system configuration for Accounting software issues.
• Remotely connected to customer workstations or servers to troubleshoot Accounting software-related issues.
• Accountable for meeting individual KPIs and team goals and following procedures.
• Perform data migration works and conduct product training to end user, when necessary.
• Involve in ad-hoc project and pre-implementation discussions.

Main Requirements:

• Candidate must possess at least a Diploma with relevant qualifications equivalent to the field required.
• At least 1-2 years of relevant experience in IT Support / Helpdesk / Onsite / Desktop Support is preferred.
• Strong IT and software troubleshooting skills is an added advantage.
• Good communication skills and able to speak, read & write in Mandarin, English & Bahasa Melayu.
• A team player who is dynamic with a mature personality, independent and able to work under pressure.
• Fresh graduates are encouraged to apply.
• Applicants must be willing to work in Q Sentral.