Online Sales & Customer Service (Mandarin Speaker)

Fresh Graduate are welcome to apply

• 1-2 years of experience in FB Messenger & WhatsApp Customer Service.
• Good in Mandarin (Speaking, Reading ,Writing)
• Familiar with Social Media (FB, Instagram, etc)
• Have a sense of teamwork
• Need prepare own handphone and laptop
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Basic + Commission + Bonus = Up to RM8,000
• Mature projects, in addition to stable commissions, there are also fast-growing projects
• Group Bonus & Salary Increment & Performance Bonus
• Good working environment
• Vibrant, friendly team spirit
• Staff Appreciation & Rewards
• Unlimited Supply Pantry Food
• Sick Leave and Maternity Leave
• More than 12 annual leave days within a year
• Employee Discount on company products/services
• Professional Career Development (training programs, workshop, conferences to enhance skills)
• Company Activities (team building, outings, social gatherings)
• EPF/SOCSO