Customer Service (Mandarin Speaker) - Kuala Lumpur

Possess at least SPM

• Proficiency in Mandarin, English, and Bahasa Malaysia, both written and spoken, is essential to effectively communicate with a diverse customer base.
• Demonstrate strong customer service skills with a focus on providing excellent support and building rapport with customers.
• Exhibit effective communication skills to clearly and concisely address customer inquiries and concerns.
• Ability to manage time effectively to prioritize tasks and ensure timely resolution of customer issues.
• Demonstrate problem-solving skills to identify and resolve customer issues efficiently and effectively.
• Maintain a patient and empathetic approach when dealing with challenging customer situations.
• Willingness to work on-site in Kuala Lumpur.
• Open to fresh graduates seeking an entry-level position.
• Required skills: Customer Service, Administration Management, Communication, Time Management, Problem-Solving, Patience
• Respond to customer inquiries and resolve issues via phone, email, and chat in a timely and professional manner, ensuring customer satisfaction.
• Process orders, returns, and exchanges accurately and efficiently, adhering to company policies and procedures.
• Maintain accurate customer records and update information in the system as needed.
• Provide product information and recommendations to customers, addressing their specific needs and preferences.
• Handle customer complaints and escalate complex issues to the appropriate department for resolution.
• Translate customer service materials and communications between English, Bahasa Malaysia, and Mandarin to ensure clear and effective communication.
• Assist with administrative tasks such as data entry, filing, and report generation to support the customer service team.
• Collaborate with other departments to resolve customer issues and improve overall customer experience.
• Identify and report recurring customer issues to management to help improve products and services.

PUDU RIA FLORIST brings together high-quality, creative, and share-worthy floral arrangements addressing every occasion.

We are seeking for a committed Marketing Customer Service to join our growing business.

If you have an interest and knowledge-base when comes to the handling and structuring of floral arrangements, we want you!

Here’s a well-rounded list of company benefits:

• Comprehensive Medical and Dental Insurance: Full coverage for employees to support health and wellness.
• Generous Paid Time Off and Holidays: Ample time off to recharge, including national holidays.
• Professional Development: Access to training programs and growth opportunities for career advancement.
• Employee Discounts: Discounts on all company products and services for employees.
• Annual Company Trip: Team-building trips to foster connection and celebrate achievements

Others:

• EPF/SOCSO provided
• Overtime pay
• Yearly bonus
• Insurance
• Lunch Meal
• Free Parking
• Location: 21, Jalan Empat, Chan Sow Lin, Kuala Lumpur, Kuala Lumpur, Malaysia 55200