Assistant Digital Marketing Manager

apartmentMandarin Oriental Hotel Group placeKuala Lumpur scheduleFull-time calendar_month 

Branding and Strategy

  • Work with Director of Communications to implement the Hotel’s communication strategy across the entire spectrum of communication disciplines
  • Develop key messages, lead on creating and maintaining appropriate and consistent language and terminology across all media
  • Carry out horizon scanning and monitoring to inform future opportunities to develop the Hotel’s communication goals in the digital aspect
Digital
  • Design and implement the Hotel’s digital strategy across the organization
  • Proactively plan creative, compelling and targeted digital communications activity and campaigns
  • Managing the Hotel’s website, including copywriting and editing, with liaison with the Group’s eCommerce team
  • Staying informed of upcoming trends and developments within the field of digital communications and reporting to colleagues
  • Work closely with various teams to produce original content
  • Plan and execute social influencer’s campaigns; working closely with local influencers
  • Create and execute social media campaigns that will generate leads, drive quality traffic and fans/ follower’s engagement
  • Research and develop new ways to leverage social content to improve performances
  • Setting KPIs and using analytics (including Google Analytics, email marketing tracking) to regularly measure, evaluate and optimize all digital communications activity
  • Manage multiple social accounts on various social media platforms (Business Manager, Hootsuite)
  • Community and crisis management on multiple social media accounts
  • Conduct competitive analysis studies on digital marketing trends and competitors review
  • Generate monthly reports on social media performance with the ability to study and analyze figures to improve campaign performance
  • Review and maintain accuracy of hotel information representation on all respective OTA websites (e.g. Booking.com, Agoda.com etc.)
Marketing initiatives managed by this role include:
  • Online advertising campaigns
  • Online web pages that promote the hotel, and special offers tied in with the destination or with a specific brand
  • Local and regional third-party relationship
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