Front Desk Executive
Visionary Holistic Center Sdn Bhd Petaling Jaya Full-time
Experience in Front Desk & General Administrative Work /Customer Service, an added advantage in the healthcare industry.
- Proficiency in English and Bahasa Malaysia. Mandarin or Cantonese speaking is an added advantage.
- Computer literate and proficient in Microsoft Office Applications.
- Professional phone demeanor and excellent customer service skills
- Ability to connect with patients and consistently give them a positive customer experience
- Excellent time management skills and ability to multi-task
- Skilled in creating and editing video content
- Knowledge of basic accounts will be an added advantage.
- Manage and assist in daily operations in the center, liaising with patients & practitioners for appointments and follow-up bookings in a timely and appropriate manner
- Handle bookings of appointments on the company’s software system & other channels of appointment booking where necessary
- Assist in all means of communication (calls, Whatsapp/SMS, email) to & from the patient
- Answer phone calls and assist in patients’ needs and requests for booking or canceling appointments
- Respond to emails, complaints, inquiries, and comments left on the company’s Facebook pages in a timely and appropriate manner
- Manage general functions including preparing tax invoices, payment processing, and filing documents for daily sales
- Responsible for overall documentation of credit card /online sales accounts
- Submit daily, weekly (or) monthly reports to the Head of Human Resources and Finance
- Assist in recording video content for company social media accounts
- Monitor and assist in basic requirements of Clinic’s operations eg: inventory, stationary, etc Assist in accounting duties whenever the need arises
- Attend and complete all other assigned tasks given accordingly by management.
- Miscellaneous allowance
- Medical, Parking
- OSTEOPATHY TREATMENT
- Smart Casual Attire
Working Hours:
- Monday to Friday OR
- Tuesday to Saturday (Alternate monthly)
- 8.00 am to 6.00 pm with a 1-hour lunch break
- Public Holiday Work (except 25th Dec & 1st Jan) with 3 times daily salary
jobmajestic.comKuala Lumpur, 11 km from Petaling Jaya
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