GM Operations (F&B)

A newly created General Manager focusing on Operations has been created with a renowed growing international F&B chain.

The company is committed to fostering an inclusive and supportive environment where your expertise will be valued, and your career ambitions can flourish. Flexible working opportunities and ongoing training are part of their commitment to your professional development, making this an ideal role for someone eager to take on new challenges while enjoying genuine work-life balance.

• Newly established leadership role offering direct influence over national operations and strategic expansion within Malaysia, providing you with the platform to showcase your operational expertise and vision for growth.
• Supportive pathway towards Country General Manager, with mentorship from senior executives and exposure to high-level decision-making processes that will accelerate your professional journey.
• Enjoy flexible working opportunities, access to comprehensive training programmes, and the chance to work within a collaborative team culture that values inclusivity, knowledge sharing, and personal development.

What you'll do:

Regular reporting will keep senior leaders informed of progress as you champion continuous improvement across all facets of operations.

• Oversee the day-to-day operations of multiple food and beverage outlets throughout Malaysia, ensuring consistent delivery of exceptional service standards and operational efficiency.
• Collaborate closely with the CEO to monitor brand performance metrics, identify areas for improvement, and implement strategies that drive business growth and customer satisfaction.
• Manage all aspects of office administration including facilities management, resource allocation, and process optimisation to support smooth business functions.
• Lead, mentor, and inspire a diverse team by fostering a positive workplace culture built on mutual respect, open communication, and shared goals.
• Develop and execute operational plans aligned with the company’s expansion objectives, ensuring successful market entry strategies for new locations across Malaysia.
• Establish robust systems for monitoring financial performance, cost control measures, inventory management, and compliance with regulatory requirements.
• Build strong relationships with key stakeholders including suppliers, partners, landlords, and local authorities to facilitate business operations and resolve any issues promptly.
• Champion best practices in health and safety standards across all outlets while promoting sustainability initiatives that align with corporate values.
• Coordinate recruitment efforts in partnership with HR teams to attract talented individuals who share the company’s commitment to excellence and inclusivity.
• Prepare regular reports for senior management detailing operational achievements, challenges encountered, and recommendations for continuous improvement.

What you bring:

Financial acumen allows you to interpret data accurately so resources are allocated wisely; meanwhile your attention to compliance ensures safe workplaces for all. Above all else you are motivated by opportunities that allow you—and those around you—to learn continuously while contributing meaningfully towards shared objectives.

• Extensive experience managing multi-site operations within the food and beverage or hospitality sector in Malaysia or similar markets is highly desirable for this role.
• Proven track record in leading large teams with empathy while fostering collaboration, inclusivity, and professional growth among colleagues at all levels.
• Strong understanding of office administration processes including facilities management, budgeting, procurement, and workflow optimisation is essential.
• Demonstrated ability to develop operational strategies that drive business expansion while maintaining high standards of quality assurance.
• Excellent interpersonal skills enabling you to build trust-based relationships with internal teams as well as external partners such as suppliers or regulatory bodies.
• Sound knowledge of financial management principles including budget planning, cost control measures, inventory oversight, and reporting protocols.
• Familiarity with health & safety regulations relevant to F&B environments along with a passion for promoting sustainable business practices is important.
• Outstanding problem-solving abilities combined with adaptability when responding to changing priorities or unforeseen challenges within fast-evolving settings.
• Experience supporting senior executives by providing insightful analysis on operational performance coupled with clear recommendations for improvement.
• Commitment to ongoing learning demonstrated through participation in training programmes or industry forums focused on best practice sharing.

What sets this company apart:

With ambitious plans for growth there are ample opportunities here not just for advancement but also for making a tangible difference within one of the world’s most respected brands—all while being part of a community that values kindness integrity collaboration above all else.

What's next:

If you are ready to take on this rewarding challenge where your talents can truly shine we invite you to explore this exciting opportunity further today!

Apply today by clicking on the link provided—your next career adventure awaits!

Do note that we will only be in touch if your application is shortlisted.

Licence Number : JTKSM 423C