On-Ground Hospitality Operations Assistant (Hospitality / Short-Stay / Airbnb Operations)

apartmentPerfect Pinnacles Sdn Bhd placeKuala Lumpur scheduleFull-time calendar_month 

Job Overview

We are looking for a hands-on Property Operations Assistant to support the daily operations of our homestay units. This role focuses on ensuring all units are comfortable, well-maintained, and guest-ready at all times.

Key Responsibilities
  • Conduct routine inspections and quality checks to ensure all units, facilities, and common areas are well-maintained and meet company standards
  • Ensure cleanliness, functionality, and overall upkeep of units and shared spaces
  • Assist with defect checking, identify issues, and report to the team for follow-up
  • Perform fixes and adjustments (e.g. lighting, fittings, plumbing, door/lock issues) to maintain smooth operations
  • Support urgent on-site issues and resolve them promptly to minimize disruption
  • Assist in setup units, including furniture, appliances, and installations
  • Prepare units prior to guest check-in, including final inspection and readiness checks
  • Coordinate with third party contractors and vendors for necessary servicing or repairs
  • Work closely with housekeeping and operations team to ensure units are consistently maintained and ready for use
  • Able to perform fixing and adjustment works (e.g. lighting, plumbing, fittings, door/lock issues) independently
  • Hands-on, practical, and comfortable handling on-site tasks and minor technical issues
  • Good problem-solving skills with the ability to respond quickly to urgent situations
  • Responsible, detail-oriented, and able to maintain high standards of unit quality and readiness
  • Physically fit and willing to move between units / properties when required
  • Able to work independently with minimal supervision
  • Good teamwork and communication skills to coordinate with housekeeping, operations team, and external vendors
  • Willing to learn and adapt in a fast-paced hospitality environment
  • Prior experience in property operations, hospitality, housekeeping support, or similar roles is an advantage
  • Own transport is preferred (for traveling between properties)
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