SW/App/Cloud Tech Support Associate

apartmentAccenture Malaysia placeKuala Lumpur scheduleFull-time calendar_month 

THE WORK: Discover the opportunity to build knowledge and support the team while participating in problem solving discussions. This role will involve engaging with Workstation Support in a way that fosters growth and collaboration. We invite you to join us in making a meaningful impact and advancing your expertise in a welcoming environment.

  • Ensure production systems are available and operating according to defined service level agreements.
  • Drive incident and outage resolution and maintain clear communication throughout the process.
  • Facilitate the restoration of service to the production environment efficiently and effectively.
  • Establish and maintain disaster recovery procedures to safeguard critical operations.
  • Maintain data retention practices to ensure compliance and data integrity.
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