Technical Support Engineer
Vatech Global Asia HQ Sdn Bhd Petaling Jaya Full-time
Candidates must possess at least a Degree in Computer Science or IT. However, those with Electrical, Biomedical, or Electronic Engineering Degrees are also encouraged to apply.
- Basic computer knowledge is a must.
- Required language(s): English.
- Both experienced candidates and fresh graduates are encouraged to apply.
- Strong problem-solving skills and technical knowledge.
- Excellent communication and customer service abilities.
- Experience with troubleshooting software and hardware issues.
- Ability to work collaboratively in a team environment.
We are looking for a Technical Support Engineer to assist our customers with troubleshooting and resolving technical issues related to our products.
Your main responsibilities will include:
- Providing support via phone, email, and chat.
- Diagnosing and fixing software and hardware problems.
- Assisting customers with product setup and configuration.
- Communicating with customers/dealers regarding aftersales issues.
- Documenting issues and solutions in our knowledge base.
- Collaborating with engineering teams to report bugs and suggest improvements.
- Conducting training sessions for customers on product features.
- Monitoring systems to proactively address potential issues.
- Medical insurance
- Flexible working hours
- Annual leave
- EPF/SOCSO
- Allowance (Mobile phone)
Dell Global Business Center Sdn. Bhd.Kuala Lumpur, 11 km from Petaling Jaya
Technical Support Engineer
At Dell Technologies, world-class service doesn’t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help – by phone or email, online and on social media...
Rest N Go App Sdn BhdPetaling Jaya
and achievements.
• Monitoring system performance to ensure everything runs smoothly and securely.
• Researching and recommending new approaches to improve the networked chair system.
• Providing technical support when requested.
Working Hours: Monday to Friday...
STRATEQPetaling Jaya
Key Responsibilities:
1. Capable to conduct in-person and online training.
2. Conduct technical training for the internal field support team to enable our engineers to be equipped with up-to-date support knowledge.
3. Conduct end-user training...