Online Customer Service Representative - Ampang Jaya

Company: Mobile Phone Repair Industry (Training Provided)

The company has a large number of customers who will message to inquire. You don’t need to look for customers yourself. You only need to professionally reply to the messages and close the deal.

Age Requirement: 25 to 35 years old

Job Description :

• Working Location in uptown petaling jaya
• University graduate
• Monitor and manage incoming calls & messages to ensure no inquiries are missed , respond message within in 5mins
• Follow up with customers to ensure their issues are fully resolved and satisfaction is achieved.
• Handle complaints and resolve product or service problems in a professional and timely manner.
• Trilingual (able to speak 3 languages , Chinese , Malay & English)
• Familiar with Facebook/TikTok/Instagram/Xiaohongshu

Requirements:

• Minimum Diploma preferred.
• Previous experience in customer service or a related field is an advantage.
• Strong written and verbal communication skills.
• Proficient in using computers （Excel/ PowerPoint)
• Ability to multitask, prioritize, and manage time effectively.
• Patient, empathetic, and able to handle difficult customers calmly.
• Willing to work flexible hours, including weekends and public holidays if required.