中文客服 Customer Service Mandarin Speaker （8月）
Agensi Pekerjaan Talentconsult Sdn Bhd Kuala Lumpur Full-time
What you’ll need to succeed:
- Possess at least SPM qualifications
- Able to converse in both Mandarin and English
- Cantonese will be an added advantage
- No experience required (Open for FRESH GRADUATES!)
- Good written and verbal communication skills
- Ability to multitask, prioritize, and manage time effectively
- Able to work during public holidays
Will be great if you have:
- Experienced in the Customer Service industry and the call center is entitled to salary negotiations
Off days: 2 days per week
Locations: Cheras/ KUALA LUMPUR Sentral/ Cyberjaya/ Petaling Jaya (Reachable by public transport)
Salary packages: Basic + KPI + other allowances
(depends on interview performances such as language ability, working experiences, and education levels)- Interact with customers through different channels such as emails, calls, and chats
- Listen attentively to customer needs and concerns
- Outbound voice contact to resolve more complex or dynamic customer queries
- Demonstrate empathy while maximizing the opportunity to build rapport with the customers
- Deliver a consistently high level of customer service to reduce repeat contacts and escalations
- Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences
- Annual leave & 14 days of paid medical leave
- KPI allowance & night shift allowance
- EPF, SOCSO, and medical claims
- Paid training provided
- Overtime pay is provided separately
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