Customer Service Associate (Mandarin Speaker)
Cretev Sdn Bhd Kuala Lumpur Full-time
Minimum Secondary/SPM/'O' Level certification required.
- Fluency in Mandarin, written and spoken, is essential to effectively communicate with a diverse customer base.
- Proficiency in English and Bahasa, written and spoken.
- Ability to work onsite in rotational shift (Day Shift only).
- Entry-level position; fresh graduates are encouraged to apply and will receive comprehensive training.
- Must possess a strong work ethic, be punctual, and maintain a professional demeanor at all times.
- Capability to learn and adapt quickly to new information, processes, and technologies related to customer service.
- Proficiency in using computer systems and software applications relevant to customer service operations.
- Provide exceptional customer service to clients, addressing inquiries and resolving issues via phone, email, and chat in a timely and professional manner.
- Collaborate with other team members and departments to escalate complex issues and ensure customer satisfaction, contributing to a positive and collaborative work environment.
- Identify and report recurring customer issues and trends to the management team, providing valuable insights for process improvement and service enhancement.
- Assist in the development and maintenance of customer service knowledge base and ensuring accurate and up-to-date information is readily available.
- Allowances
- Statutory contributions (EPF, SOCSO & EIS)
- Health Insurance
- Panel Clinics
Malaysia AirportsKuala Lumpur
Junior Executive - Customer Experience Management Customer Service (MA SEPANG)
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Date: 17 Jul 2025
Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY...
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