Walk-In Interview for Mandarin Speaking Customer Success Specialist

Date: 10th May 2025 (Saturday)

Time: 10:00 AM – 5:00 PM

Location: Building A, Level -11, G Tower, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur

Are you fluent in Mandarin and English? Join Teleperformance Malaysia for our Walk-In Interview and take the next step in your career!

Available Positions:

• Customer Success Specialist - Mandarin
• Content Moderator - Mandarin

Requirements:

• Fluency in Mandarin and English (both spoken & written)
• Fresh graduates & experienced candidates welcome
• Willing to work in a dynamic and fast-paced environment

How to Apply?

Simply walk in with your updated resume & identification document or pre-register your details by applying through a job thing.

Interview Venue: Building A, Level -11, G Tower, 50450 Kuala Lumpur, Federal Territory of Kuala Lumpur

Don’t miss this chance! We look forward to meeting you in person.

Your Responsibilities:

• Support customers to place online orders with the client.
• Provide timely support to customers through available communication channels (inbound phone calls and email).
• Processing payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times.
• Pro-actively support customers to mitigate the risk of damage to the client’s brand and customer loyalty.
• Identify and escalate priority issues through appropriate channels as and when necessary.
• Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
• Maintains and improves quality of service by sharing suggestions and recommendations.
• Keeps job knowledge and skills up to date by attending training and continuously learning.
• Meets all key performance indicators set by the company and client.
• Adheres to the policies and procedures set by the company and client.

Job Highlights:

• Work Life Balance Environment
• Young, energetic, and supportive team!
• Diversified and inclusive culture
• Language and Night Shift Allowance