Customer Experience Specialist (Mandarin Speaker) - Ampang Jaya

CUSTOMER SERVICE (MANDARIN SPEAKER)

Job Descriptions:

• Attend to customer inquiries, complaints, reviews, and feedback through calls and emails.
• Assess customers' needs and recommend suitable products and services.
• Build a friendly and helpful relationship with customers.
• Respond to customer queries in a timely and accurate manner.
• Update our internal database with feedback and details of customer interactions.
• Gather customer feedback and share it with teammates or team leaders.
• Work well with the customer service team.
• Stay up-to-date with products and services available to customers.

Requirements:

• Minimum education: SPM
• Fresh graduates with a Diploma or Degree are encouraged to apply as training will be provided.
• 6 months to 1 year of experience in customer service or contact center (preferred).
• Ability to work well with and support the customer service team.
• Communication and writing skills in English and Malay.
• Mandarin language skills are compulsory.
• Willing to interact with customers from different cultures and backgrounds.
• Comfortable working independently.
• Able to assist both local and international customers.
• Ability to perform well in a fast-paced environment.

Benefits:

• Health insurance
• Opportunities for promotion
• Professional development

Location: UOA Business Park, Shah Alam (Nearest LRT Station: Subang Jaya)

Working hours: 24/7 rotational shift