Admin Human Resource HR Executive

Important Language Requirement – Please Read Carefully: This position requires fluency in Mandarin/Bahasa Mandarin/华语 (speaking, writing, and typing) due to the nature of our 90% China-based client service operations. If you are not fluent in Chiinese/Mandarin/Bahasa Mandarin/华语, Please Do Not apply !

Admin and Human Resource (HR) Executive

About the Role:

This is an excellent opportunity for a motivated individual to grow their career in a supportive and collaborative setting.

Key Responsibilities:

• Utilize strong communication skills through online platforms (chat, email, messaging apps, etc.) to effectively interact with clients and internal teams.
• Apply knowledge in handling basic computer applications (Microsoft Excel/Word etc.) to manage data and prepare reports.
• Demonstrate good communication and interpersonal skills to foster positive working relationships.
• Show ability to multi-task, prioritize work, and manage time effectively to meet deadlines and achieve objectives.

Qualifications:

• Fresh graduates are encouraged to apply, offering an excellent entry point into the field.
• Previous working experience in customer service or customer service-related fields (i.e., Telemarketing, Billing, Customer Liaison, etc.) is an added advantage but not essential, providing an opportunity for candidates with diverse backgrounds.

Skills:

• Communication Skills
• This position requires fluency in Mandarin/Bahasa Mandarin/华语 (speaking, writing, and typing)
• Customer Service
• Administrative Support
• HR Assistance
• Time Management

What We Offer:

• A supportive and collaborative work environment where your contributions are valued.
• Opportunities for professional growth and development within the company.
• Exposure to a diverse range of administrative and HR functions, enhancing your skill set.

If you are a motivated individual with a passion for administrative and HR support, we encourage you to apply and become a valuable part of our team.

Language Requirement: This role strictly requires fluency in Mandarin / Bahasa Mandarin / 华语 (spoken, written, and typed). All communications with customers are conducted exclusively in Chiinese / Mandarin / Bahasa Mandarin / 华语. Applicants who are not proficient in Mandarin / Bahasa Mandarin / 华语 will not be considered.

• Provide Solutions: Deliver prompt, accurate, and effective solutions to all customer-related issues, ensuring customer satisfaction and loyalty.
• Manage Inquiries: Handle inbound and outbound customer inquiries efficiently and professionally, utilizing strong communication skills to address concerns and provide support.
• Ensure Satisfaction: Ensure a high level of customer satisfaction through excellent service and timely follow-up, proactively addressing customer needs and exceeding expectations.
• Maintain Standards: Maintain a professional and positive approach, consistently aligning with the company’s customer service standards to uphold our reputation for exceptional service.
• Handle Communications: Manage a high volume of incoming calls, chats, and messages across various platforms, demonstrating strong multitasking and organizational skills.
• Resolve Complaints: Address and resolve customer complaints by identifying solutions within defined timelines and ensuring proper follow-up, demonstrating problem-solving abilities and a commitment to customer resolution.
• Data Accuracy: Accurately [Rest of the sentence is missing, please provide the full sentence to complete the enhancement]
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO