Customer Service / Sales Executive Car Insurance

Must be fluent in Mandarin (spoken, written, and reading)

• Minimum SPM or equivalent
• Fresh graduates are encouraged to apply
• Strong verbal and written communication
• Ability to handle customer objections and inquiries professionally
• Problem-solving mindset and ability to work under pressure
• Detail-oriented with strong organizational skills
• Team player with a positive, proactive attitude
• Serve as the first point of contact for insurance policyholders and potential customers via phone, email, chat, and social media
• Provide accurate information on insurance packages, coverage, claims processes, and benefits
• Assist clients in renewing car insurance, making changes to their policy, or purchasing new plans
• Guide customers through claim submission and status updates
• Handle complaints and resolve post-sales issues related to policy disputes, documentation, or service concerns
• Keep detailed records of customer interactions in the excel system
• Coordinate with underwriting, claims, and operations teams to resolve complex queries
• Maintain up-to-date knowledge of insurance products, regulations, and industry standards
• Participate in regular training to enhance product knowledge and customer handling skills
• Comprehensive training provided
• EPF / SOCSO contributions
• Fast-track promotion for top performers
• Annual leave
• Medical claim up to RM300/year
• Opportunities to grow within a reputable and expanding insurance company