Outlet Assistant Supervisor & Supervisor (Sunway Square)

• 3 years prior working experience responsible on F&B outlet management is required.
• Able to work as a team to achieve outlet target and ensure smooth outlet process.
• Self-discipline and self-driven to keep up-to-date knowledge and skillset to fulfil task on outlet operations.

Candidate is expected to understand and fulfill task relevant to operate a food & beverage outlet.

• Expected to work at highest standard at all times to ensure outlets product and service quality.
• Manage and to brew the beverage based out in-house recipe.
• Conduct Quality Control test and ensure beverages are prepared as per recipe provided and taste as usual.
• Forecast and set sales target with actions in place to meet sales target set.
• Plan and manage outlets staff force, prepare weekly work schedule and ensure sufficient staff in place to meet operational requirements.
• Sourcing, hiring, and training of new outlets staff to meet outlet’s staffing requirement.
• Manage outlets inventory, ensure sufficient inventory in place to meet daily sales made.
• Manage all receipts of outlets, includes cash, card payment and e-wallet payment. Ensure no missing payments for all sales made and safe keep cash received.
• Manage and monitor outlets costing, including raw material costing, staff costing, and other utilities cost and expenses, ensure outlet meet profitability target set.
• Ensure outlet operation guide is adhere to by outlet and staff at all time.
• Ensure best customer experience provided to all outlet customers, and handle issues and complaint raised by customers adequately.
• Monitor and maintain outlet outlook & cleanliness and equipment, arrange for necessary maintenance if needed.
• Required to participate in operational process, including preparation of beverages, handle cashier position and any other relevant task of outlets.
• Basic plus Allowance & Incentives up to RM 5,000 depending on candidate experience with additional Incentive provided
• Employee Benefit
• On-job Training & Development Provided
• Rapid Career Advancement based on candidate on-job performance
• Free CHAGEE Drinks
• EPF SOCSO
• Basic computer skillset and able to use software such as, Excel, Power Point and etc.
• Possess own transportation.
• Willing to travel.