Tour Operations Executive

Company Description:

Golden Destinations by ICE HOLIDAYS Sdn Bhd is a leading B2B travel wholesaler in Malaysia, specializing in providing customized travel packages to partners across the ASEAN region. We offer an extensive range of travel services, including cruises, to ensure our partners receive high-quality, unique travel experiences.

This is a full-time on-site role as a Tour Operations Executive at Golden Destinations by ICE HOLIDAYS Sdn Bhd's office in Malaysia.

• Achieve at least SPM education
• Requires candidates with minimum 1-2 years of working experience in the Travel industry.
• Able to write, read and speak in English and Mandarin.
• Outspoken and soft-spoken person.
• Good Follow-up Skill and highly attentive to enquiry.
• Comfortable working with computer and mobile phone in long hour.
• Basic Computer Skill (Outlook, Excel, Words and PowerPoint).
• Willing to travel when necessary (company will provide allowance if necessary).
• Location: Wisma New Asia
• Tour Planning: Organize and manage customized tours for B2B clients, covering travel arrangements, accommodations, transport, and activities based on client needs.
• Supplier Management: Build and maintain strong relationships with hotels, transport providers, local guides, and other vendors to ensure quality service and competitive rates.
• Booking Oversight: Handle all tour-related bookings accurately and on time, including accommodations, transport, and activities.
• Itinerary Preparation: Create clear and detailed itineraries to ensure well-organized and enjoyable client experiences.
• Quality Assurance: Monitor ongoing tours to ensure smooth execution and promptly resolve any issues.
• Client Liaison: Act as the main contact point for clients, offering support before and during the tour, and addressing inquiries or concerns.
• Documentation: Maintain all necessary travel documents such as itineraries, contracts, invoices, and reports.
• Team Support: Assist with event coordination, marketing campaigns, and other tour-related activities.
• Budget Tracking: Manage tour budgets to control costs and maintain profitability.
• Feedback & Improvement: Collect and review post-tour feedback to enhance future offerings.
• General Support: Assist with ad-hoc tasks and special projects as needed by management.
• EPF/SOCSO
• 5 working days
• Annual Company trip (For Confirmed Employees)
• Group PA insurance (For Confirmed Employees)
• Yearly Bonus depending on Company performance and reflect to Individual performance
• Twice performance appraisal review annually to identify room for improvement process
• Outpatient medical coverage from registered clinics
• Employee price for travel packages (For Confirmed Employees)
• Company uniform provided
• Travelling claims by receipt
• Monthly training arrangements from Company
• Exclusive employee HR software applications (leaves, claims, pay slips etc.)
• At least once a year Team Building arrangements
• Monthly / Weekly Company sports & recreations for everyone
• Training provided