Mandarin Customer Service Executive - Kuala Lumpur
Agensi Pekerjaan Mango Global Technologies Sdn. Bhd. Kuala Lumpur Full-time
SPM qualification (must be passed)
- Fluent in Mandarin/ Cantonese (reading, spoken & written) and English
- Able to work rotational shifts, including weekends/public holidays (with allowances)
- Good communication and typing skills in Mandarin
- Fresh graduates welcome – no experience required, training provided
- Immediate joiners are preferable
Job Description:
We are hiring Mandarin-speaking Customer Service Representatives to handle customer enquiries via calls, emails, and live chats. This is a great opportunity for fresh graduates to kickstart a career in customer service. Training is provided!
Responsibilities:
- Handle enquiries via calls, emails & live chat in Mandarin and English
- Assist customers with product/service-related questions
- Record and update customer details in the system
- Escalate unresolved issues to relevant teams
- Maintain good customer satisfaction and professionalism
- Annual Leave
- Medical Leave & Insurance
- EPF & SOCSO Contributions
- Shift & Language Allowances
- Career Growth Opportunities
- Full Training Provided
- Performance Incentives
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