[ref. b20427102] Head of otc

This role is pivotal in ensuring operational excellence, strong governance, cash flow optimization, and exceptional customer experience across the OTC cycle.

The ideal candidate will lead a high-performing team, ensure standardization and automation, and act as a key business partner to commercial, finance, and operations stakeholders.

Key Responsibilities

• Lead the global/regional OTC function covering multiple markets/entities.
• Design and implement the OTC strategy aligned with SSC/GBS transformation goals.
• Set performance KPIs and drive continuous improvement, automation, and process excellence.
• Provide leadership and oversight to all OTC sub-functions: order processing, billing, AR, collections, cash application, credit control, and disputes.

• Ensure compliance with internal controls, policies, audit requirements (e.g., SOX), and external regulatory/tax standards.
• Establish and monitor global OTC process standards, SLAs, and internal controls.
• Manage risk areas such as credit exposure, customer disputes, and bad debts proactively.

• Act as a key partner to commercial, supply chain, legal, and finance business leaders to support revenue realization and working capital goals.
• Lead governance meetings with business stakeholders to review performance, risks, and improvement actions.
• Serve as the escalation point for high-impact client or operational issues.

• Build and lead a high-performing, cross-functional team across markets or hubs.
• Drive talent development, succession planning, and team engagement.
• Foster a culture of accountability, collaboration, and innovation.

• Champion the implementation of ERP upgrades, OTC automation tools and digital dashboards.
• Lead or support global finance transformation initiatives involving OTC process redesign or migration.

• Bachelor’s degree in Finance, Accounting, Business or related field; MBA or professional qualification (ACCA, CPA) preferred.
• Minimum 10–15 years of experience in finance shared services or multinational environment, with at least 5 years in a leadership capacity managing end-to-end OTC.
• Proven track record of transforming OTC processes across regional or global scopes.
• Strong understanding of ERP systems (e.g., SAP, Oracle) and finance digital tools
• Experienced in credit risk management, customer master data governance, and commercial policy alignment.
• Excellent leadership, stakeholder engagement, and influencing skills.
• Analytical, strategic, and hands-on; able to operate in both detail and big picture.

• Experience in setting up or scaling SSC/GBS functions.
• Exposure to matrix organizations and complex regulatory environments.
• Strong commercial acumen and customer-centric mindset.
• Change agent with a focus on innovation and process simplification.

• skills

• qualifications

• education

Bachelor Degree

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