Senior Client Services Manager - Kajang

Summary

As a Senior Client Services Manager, you will play a pivotal role in driving client success and campaign excellence across our integrated marketing services. You’ll act as the main liaison between clients and internal teams, ensuring seamless execution and consistent delivery of high-impact campaigns.

Key Responsibilities:

• Lead the full lifecycle of marketing campaigns, including planning, execution, monitoring, and

• Collaborate with cross-functional teams (e.g., influencer marketing, KOLs, media buying,

creative, performance marketing) to deliver campaigns that meet client objectives.

• Identify new business opportunities and pitch Gushcloud’s services to potential clients.
• Work towards closing deals with new clients during the evaluation period, contributing to

revenue growth.

• Build and maintain strong, long-term relationships with clients.
• Act as their strategic partner by understanding their brand goals, providing insights, and

• Ensuring consistent relationship management and quality delivery.

• Ensure campaign execution aligns with agreed timelines, KPIs, and quality standards.
• Troubleshoot issues proactively and drive continuous improvement.

• Mentor team members and foster collaboration within the client servicing and campaign

• Minimum 5 years of experience in account management, brand strategy, or influencer

• Fluent in English and Chinese (Mandarin) to communicate effectively with local and

• Excellent communication, strategic thinking, and stakeholder management skills.