Client Service Consultant - Kajang
Wai Hong Brothers Sdn. Bhd. Kajang Full-time
Possess a minimum of Secondary/SPM/'O' Level certification, demonstrating a solid foundation of general knowledge.
- Exhibit exceptional customer service skills, with a proven ability to build rapport and address client inquiries effectively.
- Demonstrate strong communication skills in English, Bahasa Malaysia, and Mandarin, enabling seamless interaction with a diverse clientele.
- Display excellent time management capabilities, ensuring efficient handling of multiple client requests and adherence to deadlines.
- Possess outstanding interpersonal skills, fostering positive relationships with clients and internal teams.
- Maintain a professional demeanor and represent Wai Hong Brothers Sdn. Bhd. with integrity and a commitment to excellence.
- Eagerness to learn about waterproofing and roofing solutions industry and Wai Hong Brothers' specific service offerings.
- Ability to work effectively in a fast-paced, on-site environment in Seri Kembangan, demonstrating adaptability and a proactive approach to problem-solving.
- Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and providing exceptional customer service to ensure client satisfaction and retention.
- Develop and maintain strong, long-lasting client relationships by understanding their needs, anticipating challenges, and proactively offering tailored solutions from Wai Hong Brothers' waterproofing and roofing services.
- Manage and respond to client communications via phone, email, and in-person meetings in a timely and professional manner, ensuring all interactions are documented accurately in the company's CRM system.
- Collaborate with internal teams, including sales, operations, and technical support, to effectively coordinate project execution, address client concerns, and ensure seamless service delivery.
- Conduct regular follow-up with clients to gather feedback on service quality, identify areas for improvement, and proactively address any potential issues to maintain high levels of client satisfaction.
- Identify and pursue opportunities to upsell or cross-sell Wai Hong Brothers' range of waterproofing and roofing solutions to existing clients, contributing to revenue growth and expanding the company's market share.
- Prepare and present regular reports on client interactions, feedback, and service performance to management, providing insights for strategic decision-making and continuous improvement of client service processes.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
Gushcloud Malaysia Sdn BhdKajang
Summary
Gushcloud International is on the lookout for a Senior Client Services Manager to spearhead our integrated marketing efforts in Malaysia. In this high-impact role, you’ll lead client service and account management functions.
This position...
Wai Hong Brothers Sdn. Bhd.Ampang Jaya, 18 km from Kajang
reports on client interactions, feedback, and service performance to management, providing insights for strategic decision-making and continuous improvement of client service processes.
• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO...
The Makeover GuysPetaling Jaya, 24 km from Kajang
As the Client Servicing Executive at Cozyhomes (part of The Makeover Guys), you will be servicing both the homeowners and the tenants. You will be working on the top 1% handpicked homes in Malaysia. Your work will directly impact our business...