[ref. t15681624] Hostess
EQ Hotel Kuala Lumpur Kuala Lumpur Full-time
Possess excellent customer service skills and a genuine passion for creating a welcoming atmosphere for guests.
- Demonstrate strong communication skills in English, Bahasa Malaysia, and Mandarin, to effectively interact with a diverse clientele.
- Exhibit a professional and polished appearance, adhering to the hotel's grooming standards at all times.
- Be able to greet and seat guests in a timely and efficient manner, managing the flow of the restaurant or dining area effectively.
- Maintain a positive and helpful attitude, even during peak hours, ensuring guest satisfaction and addressing any concerns promptly.
- Coordinate with servers and kitchen staff to ensure smooth and efficient service, communicating any special requests or dietary restrictions accurately.
- Maintain cleanliness and organization at the host/hostess station, ensuring a tidy and presentable workspace.
- Familiarity with reservation systems and point-of-sale (POS) systems is a plus, but training will be provided.
- Willingness to work flexible hours, including evenings, weekends, and holidays, as required by the hotel's operational needs.
- Warmly greet and welcome guests upon arrival, creating a positive first impression of EQ Kuala Lumpur.
- Escort guests to their tables, providing menus and informing them of any specials or promotions.
- Manage the seating chart efficiently, optimizing table turnover and accommodating guest preferences.
- Answer phone calls and respond to inquiries regarding reservations, hotel services, and general information in English, Bahasa Malaysia, and Mandarin.
- Maintain a clean and organized reception area, ensuring a professional and inviting atmosphere.
- Collaborate with servers and other staff members to ensure smooth and efficient service.
- Address guest complaints or concerns with professionalism and escalate to management when necessary.
- Accurately record reservations and manage the waiting list, providing estimated wait times to guests.
- Provide exceptional customer service, anticipating guest needs and exceeding expectations.
- Annual Leave
- EPF
- Health Insurance
- Medical Leave
- SOCSO
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