Customer Service and Product Support Executive
Little Caliphs International Sdn Bhd Shah Alam Full-time
Minimum Diploma or Bachelor’s Degree in Business Administration, Supply Chain, Logistics, or related field.
- Fresh graduates are encouraged to apply, experience in customer service, sales administration, or order management is an advantage.
- Strong organizational and time-management skills with attention to detail.
- Good communication skills (verbal and written) in English and Bahasa Malaysia.
- Customer-oriented with problem-solving ability.
- Proficient in Microsoft Office (Excel, Word, Outlook) is an added advantage.
- Ability to multitask and handle order processing in a fast-paced environment.
- Experience in handling customer inquiries, sales orders, delivery schedules, and documentation will be an advantage.
- Positive working attitude, proactive, and willing to learn.
- Ability to work independently and as part of a team.
- High integrity and accountability in managing customer orders and records.
- Manage and process customer orders accurately and in a timely manner.
- Receive, review, and verify orders from online order websites (including redundancy checking, payment, and appointment).
- Pull customer orders into the system for further processing.
- Handle customer inquiries related to order status, payment, delivery schedule, and related issues.
- Provide exceptional customer service by addressing inquiries and concerns promptly.
- Ensure smooth and efficient order processing with focus on accuracy, timely delivery, and customer satisfaction.
- Provide material for product and information dissemination by collecting and organizing product details, ensuring accuracy and synchronization between poster design and video content with the system, and preparing copywriting for product information, notices, promotions, and other related content.
- Disseminate product materials and updated information to Licensees/Franchisees and other related customers (e.g; Tiktok’s shop buyer).
- Responsible in promoting products to close market opportunities.
- Support digital and social media promotions (e.g., TikTok, Shopee, and other relevant platforms).
- Ensure safety compliance in designated areas.
- Maintain organized and cleanliness of the customer waiting area and front entrance.
- Manage and maintain customer refreshment (food, drinks, and snacks).
- Willingness to work overtime and flexibility to work on holidays or weekends as required.
- To follow term, policy and procedure of Merchandise Department and Little Caliphs International Sdn. Bhd.
- Starting salary up RM2,000 to RM2,200 based on experience.
- Lunch provided
- Training is provided
- Achievement bonuses are awarded
- Salary increment and bonus provided based on KPI review.
- Medical claims (Medical claim)
- Panel clinics are provided.
- Annual leave, Sick leave, Maternity leave, Paternity leave, and Marriage leave are provided.
- Build a career with us.
- Happy working environment
- Emphasize the Baraqah culture in the workplace
- Opportunity to show the talents and skills to solve the problems and tasks that have been entrusted.
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