Customer Service – Mandarin & English Speaker (Voice)

apartmentAgensi Pekerjaan Mango Global Technologies Sdn Bhd placeShah Alam scheduleFull-time calendar_month 
Role: Customer Service – Mandarin & English Speaker (Voice)
  • To excel in this role, you'll require:
  • Must be fluent in spoken English (B2)
  • Must able to speak fluent mandarin
  • Able to work for rotational Shift, rotational working days & Public Holiday
  • Education: SPM, UEC, O-level or; and above
  • Fresher are welcome to apply
  • It would be fantastic if you possess:
  • Six months or more of customer service experience
  • Perks you get:
  • Attractive remuneration package above market standards.
  • KPI incentives, Transportation allowances
  • 14 days AL; 14 days ML, 60 days Hospitalization leave
  • EPF, SOCSO
  • Health and life insurance
  • Medical Claim
  • Corporate deals
  • Training will be Provided.

In this position, you'll are required to:

  • Responsible for customer online consultation and answering questions, providing effective answers to customer consultation needs
  • Maintain good communication and cooperation with relevant departments
  • To exceed customers' expectations in terms of customer service & accurate information.
  • Work in a team to achieve the required KPI and SLA elements.
  • Annual Leave
  • Medical and Hospitalisation Leave
  • EPF
  • SOCSO
  • Annual Bonus
  • Medical Insurance
  • Training Provided
  • Allowance Provided
  • Performance Bonus
  • Overtime Pay
  • 5 Working Days
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