Manager/Branch Manager

The Shop Manager will be held accountable for store performance, staff supervision, operational control, customer service standards, stock accuracy, and overall shop condition. We are seeking someone with a strong work ethic, a serious attitude towards responsibility, and the ability to manage the shop firmly and professionally.

Job Responsibilities:

• Take full responsibility for the overall day-to-day operations of the shop
• Ensure the shop opens and closes on time and operates according to company standards at all times
• Supervise, manage, and monitor staff performance closely to ensure duties are carried out properly
• Enforce discipline, punctuality, cleanliness, and work standards among all staff
• Ensure all staff follow company policies, instructions, and operational procedures without exception
• Monitor sales performance and ensure the team works towards achieving sales targets
• Handle customer complaints, difficult situations, and operational issues in a professional and firm manner
• Oversee stock control, stock movement, stock counting, and inventory accuracy to prevent loss or negligence
• Ensure all products are displayed properly, the shop is clean and organized, and the overall environment is well maintained
• Manage staff scheduling, attendance, leave planning, and task assignments efficiently
• Train, guide, and monitor staff to ensure consistent performance and compliance with company expectations
• Ensure all cash handling, payment collection, and daily closing procedures are done accurately and without error
• Report operational issues, staff problems, stock concerns, and sales updates to management in a timely manner
• Take immediate action on problems affecting operations, customer service, or store reputation
• Carry out any additional duties assigned by management and be ready to step in wherever needed for the good of the business

Job Requirements:

• Minimum SPM, Diploma, Degree, or equivalent qualification
• At least 1–3 years of working experience in retail operations, store management, or a supervisory role
• Proven ability to manage staff, maintain discipline, and handle operational responsibilities with minimal supervision
• Strong leadership skills with the ability to control, direct, and manage a team effectively
• Strict, responsible, and highly dependable with a strong sense of accountability
• Able to work under pressure, solve problems quickly, and make firm decisions when required
• High level of discipline, punctuality, and commitment to work
• Good communication skills and the ability to deal with staff and customers professionally
• Able to handle difficult staff situations, customer complaints, and day-to-day operational challenges maturely
• Good understanding of shop operations, sales monitoring, stock control, and customer service standards
• Willing to work long hours, weekends, public holidays, and retail hours when required
• Must have a serious working attitude and must not be careless, irresponsible, or unable to follow instructions
• Able to take ownership of the shop and ensure standards are maintained consistently
• Interest or knowledge in trading cards, collectibles, hobby products, or related retail industry is an added advantage