Admin/Operations Officer - Customer Experience Management Customer Service (MA SEPANG) (Contract)
Malaysia Airports Kuala Lumpur Full-time
Admin/Operations Officer - Customer Experience Management Customer Service (MA SEPANG) (Contract)
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Date: 25 Jul 2025Location: Sepang, 10, MY, 64000
Company: Malaysia Airports Holdings Berhad
Job Description
POSITION GENERAL SUMMARY
Providing efficient customer service to airport users around and beyond the traditional information counter services.
ESSENTIAL POSITION FUNCTIONS- Providing customers with with information and assistance in courteous and pleasant manner.
- Handle complaints and telephone calls in a profesional and tactful manner.
- Assure all facilities at counter are serviceable I,e intercomm, telephone etc.
- Report on faulty equipments to Duty Executive and record details in log book.
- Provide accurate and up-to-date information to passangers and airport users.
- Gather feedback from passangers via the interactive feedback management tool.
- To be the first person to greet and welcome passangers at the Touchpoints.
- Be mobile and actively handle service recovery & inquiries on directions and flight information.
- Assist passangers on Lost & Found matters.
- Assist in queue management at any touchpoints in the airport whenever deemd necessary.
- Assist in various audits e.g. washrooms, terminal cleanliness.
- Meeting customer's expectation
- Working in a fast-paced and tense situation.
- Handle difficult customers tactfully and accept complaints in a professional manner.
- Possess excellent communication skills and must be fluent in English and BM with additional language as anadvatage e.g. Mandarin, Arabic, Tamil etc.
- Fit and have good stamina
- Passionate in the customer service industry
- Able to work on shifst, rotational duty, weekends and Public Holidays
- Computer literate
- Patient, pleasant, friendly, charming and warm
- Exudes a happy and joyful composition
- Well-groomed and attractive
- Adhere to the uniform with no qualms
- Outspoken and able to approach strangers
- Diploma preferably in Hospitality/ Customer Service Management/Mass Comm or other related fields
- At least 3 Principals
- CGPA > 2.8
Additional Information
Open for Malaysian citizens only.
Please be reminded that only online applications will be entertained.
Applications should reach us by 2 August 2025.
Only the shortlisted citizens will be notified.
Job Segment: Operations Manager, Service Manager, Administrative Assistant, Manager, Operations, Customer Service, Management, Administrative
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