Assistant Manager, Food and Beverage
Circle Plus Sdn. Bhd. Kuala Lumpur Full-time
Experience Background: Minimum 2–4 years of experience in hospitality or related service industries. Prior experience as a supervisor or assistant manager is preferred. Exposure to KTV or SPA operations is an advantage.
- Service Awareness: Strong attention to detail with a refined sense of service. Able to read situations, understand guest expectations, and respond appropriately.
- Leadership & Execution: Demonstrates leadership presence on the floor with the ability to guide teams under pressure while maintaining composure and control.
- Communication Skills: Clear and effective communicator, capable of managing both team dynamics and guest relationships with confidence.
- Language Skills: Fluent in Mandarin
- Work Ethic: Highly responsible, disciplined, and adaptable to flexible working hours, including evenings and weekends.
- Professional Presence: Well-groomed, composed, and carries a professional demeanor aligned with a high-end private environment
- Operational Execution & Floor Control: Drive daily operations across the restaurant, KTV, and SPA, ensuring precision in opening and closing procedures, reservation flow, and overall service rhythm. Maintain full awareness of floor dynamics and intervene where necessary to preserve flow and control.
- Service Standards & Consistency: Enforce and uphold service standards across all areas. Ensure every guest interaction reflects professionalism, attentiveness, and quiet excellence, with no compromise in detail or consistency.
- Team Leadership & Development: Lead and develop frontline teams including service crew, reception, KTV, and SPA personnel. Oversee scheduling, guide performance, and instill discipline, awareness, and ownership within the team.
- On-Site Leadership & Problem Resolution: Take command of the floor during service, especially peak periods. Respond decisively to operational challenges, guest feedback, and unexpected disruptions, ensuring continuity and control at all times.
- Guest Experience & Relationship Management: Build and maintain strong guest relationships. Understand context, anticipate needs, and handle requests or feedback with discretion, confidence, and care to elevate satisfaction and loyalty.
- Inventory & Cost Discipline: Oversee inventory across all operational areas including food, beverage, and SPA supplies. Maintain control of usage, replenishment, and wastage to ensure operational efficiency and cost discipline.
- Hygiene, Safety & Compliance: Ensure strict adherence to food safety, hygiene, and operational safety standards across all areas. Maintain compliance with regulatory requirements and internal expectations without exception.
- Cross-Department Coordination: Maintain clear and consistent communication with kitchen, SPA, and management teams. Ensure alignment, clarity, and efficiency across all departments to support seamless operations.
- Annual Leave
- EPF
- Medical Leave
- SOCSO
- Medical and Hospitalisation Leave
- Overtime Pay
- Medical Insurance
- Training Provided
- EIS
- Staff Meal
- Company Trip
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JOB SUMMARY
Position responsible for assigned food and beverage/culinary operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals.
CANDIDATE PROFILE
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